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Working with the Department of Veterans Affairs

The Department of Veterans’ Affairs (DVA) is an Australian Government Agency whose mission is to support those who serve or have served in defence of our nation and commemorate their service and sacrifice.

The Department of Veterans’ Affairs, Rehabilitation Appliances Program (RAP) assists with the healthcare needs of the veteran community by providing mobility aids or appliances best suited to their current assessed clinical needs in an effective and timely manner. Under the DVA’s Rehabilitation Appliances Program (RAP) scheme, appliances for self-help and rehabilitation purposes and postoperative aids for home requirements are provided. These include assistive aids, personal hygiene aids, therapeutic aids, home modifications and falls prevention products. Under the scheme veteran’s eligible for the program are Gold Card holders. White Card holders are eligible when the appliance is necessary for the management of an accepted disability.

The aim of the program is to restore or maintain participants independence and to minimise disability or dysfunction.

Alphacare proudly supports DVA and is an official DVA contracted service provider on the Rehabilitation Appliance Program (RAP) through Allianz Global Assistance and BrightSky Australia for the supply of equipment under the Rehabilitation Appliances Program (RAP) Schedule.

Additional information regarding The Department of Veterans’ Affairs (DVA) can be found on http://www.dva.gov.au/ or phone DVA general enquiries 133 254.

FAQ

A. RAP helps eligible members of the veteran community to be independent and self-reliant in their own homes. Health care assessments and the provision of aids and appliances help to minimise the impact of disabilities, enhance quality of life and maximise independence. RAP provides equipment according to each persons assessed clinical need as part of the overall management of their health care.

A. You are eligible if you have an assessed clinical need for an aid or appliance and are
Gold Card Holder: ‘DVA Health Card – All Conditions within Australia’ and ‘DVA Health Card – Totally & Permanently Incapacitated’ gives you access to a wide range of public and private health care services, for the treatment, at the department’s expense, of all your health care conditions whether war or service related or not.

Sample image of the Gold Card
White Card Holder: The White Card – ‘DVA Health Card – Specific Conditions’ gives access to a wide range of public and private health care services for the treatment, at the department’s expense, of your disabilities and conditions accepted as war or service related.

Sample image of the White Card

A. Your needs will be assessed by your doctor or a health professional, such as an occupational therapist. Their referral and prescription will be sent to Alphacare to arrange the issue of the item to you.

A. You can be provided with RAP aids and appliances if you live in Australian Government funded aged care facilities, depending on the level of care you receive.

DVA can provide RAP aids and appliances that the Australian Government funded aged care facility is not legally required to supply if you are receiving a lower level of care.

DVA cannot supply RAP aids and appliances if you are receiving a greater level of care in an Australian Government funded aged care facility. The threshold for a person requiring a greater level of care within a residential aged care facility is as described in paragraph 7(6)(a) of the Quality of Care Principles 2014. This will generally be a person who is identified as having a high domain category in any one Aged Care Funding Instrument (ACFI) domain or a medium domain category in at least two ACFI domains.

Approved providers of Australian Government funded aged care services must provide care and services as specified under the Aged Care Act (1997) and Quality of Care Principles (2014). Schedule 1 of the Quality of Care Principles (2014) lists the care, services, aids and appliances that must be provided to all residents who need them.

RAP items can be taken with you if you move from a lower level of care to a greater level of care (as described in paragraph 7(6)(a) of the Quality of Care Principles 2014), with the approval of your aged care provider. DVA will still be responsible for the repair, maintenance and replacement of these items.

Please consult your Aged Care Provider.

A. There is a wide range of aids and appliances offered on the RAP National Schedule of Equipment, which is available on the RAP Schedule and Guidelines.

For more information about Alphacare’s DVA approved product range please contact one of our friendly Product Specialists on 1300 930 930.

A. Yes, aids and appliances will be delivered to your home and the freight charges will be covered by DVA.

A. Please contact Alphacare if your equipment needs to be replaced or repaired, via our contact page or telephone: 1300 930 930.

A. If you do not need the equipment anymore, contact Alphacare to arrange its collection, via our contact page or telephone: 1300 930 930.

Additional Resources

FAQ Source. Disclaimer: The information contained in the above FAQ is general in nature and does not take into account individual circumstances. You should not make important decisions, such as those that affect your financial or lifestyle position, e.g. retirementon the basis of information contained in these FAQ’s. Where you are required to lodge a written claim for a benefit, you must take full responsibility for your decisions prior to the written claim being determined. You should seek confirmation in writing of any oral advice you receive from DVA relating to complex or important matters.